# What is an inquiry form?

An inquiry form is a web form designed to collect enough information about a prospective customer’s request for a business to understand the enquiry and decide how to respond.

## Inquiry form vs. basic contact form

A basic contact form commonly asks for a name, email, phone number and message. An inquiry form can also ask structured questions about the requested service, goal, location, budget or price range, timeline, preferences and other details relevant to the business.

## Why qualification matters

For high-value services, the business often needs context before a useful consultation can begin. Collecting that context before the first conversation can make the enquiry easier to understand and route.

## What Inquiry Form adds

Inquiry Form builds branded, industry-specific qualification flows and can hand the completed enquiry into WhatsApp as a prepared conversation. When configured, the business can also receive an email record of the submission.